CatenaHQ — Investor Readiness Platform
Effective Date: [To be confirmed]
Last Updated: 20 September 2026
Anthony Owen trading as CatenaHQ (ABN 30 519 768 584) ("we", "us", "our") operates the CatenaHQ platform ("Platform"). We are committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what information we collect, how we use and protect it, and your rights in relation to it.
When you register for the Platform, we collect:
As you use the Platform, we may ask you to provide additional information to improve your experience:
This information is optional and collected progressively as you engage with Platform features, not required at registration.
You may choose to enter business data into the Platform, including:
This data is entered by you and remains under your control.
We automatically collect:
When you use the Platform to send emails to shareholders, investors, or other contacts, we process the recipient email addresses, names, and message content for the purpose of delivering those communications via our email service provider.
When recipients reply to emails sent via the Platform, those replies are captured and stored in your Platform inbox, including sender email address, name, subject line, and message content.
When you create tasks within the Platform, we store task titles, descriptions, due dates, priority levels, status, comments, and assignment information.
When you use the grant discovery tools, we store information about grants matched to your profile, including grant names, providers, amounts, closing dates, and your application status. AI-generated content (gap reports, application drafts) is also stored within your account.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Providing and operating the Platform | Account, profile, business data | Contract performance |
| Sending transactional emails (password resets, setup links, platform notifications) | Email, name | Contract performance |
| Delivering communications you initiate (shareholder updates, investor correspondence) | Recipient data, message content | Your instruction |
| Capturing and storing inbound email replies in your inbox | Sender email, name, subject, message body | Your instruction (replies to emails you initiated) |
| Task management and collaboration | Task content, comments, assignments | Contract performance |
| Grant discovery and application tracking | Profile data (for matching), grant records, AI-generated drafts | Contract performance / your instruction |
| AI-powered features (document review, strategy recommendations) | Data you submit to AI tools | Your instruction |
| Improving the Platform and fixing bugs | Technical and usage data, error logs | Legitimate interest |
| Platform announcements and updates | Email, name, account type | Legitimate interest |
| Billing and subscription management | Account data, payment metadata (via Stripe) | Contract performance |
We use the following third-party services to operate the Platform:
| Service | Purpose | Data Shared |
|---|---|---|
| SendGrid (Twilio) | Transactional and broadcast emails | Recipient email, name, email content |
| Stripe | Payment processing | Payment details (processed directly by Stripe — we do not store card numbers) |
| Anthropic (Claude API) | AI-powered features | Content you submit to AI tools (not stored by Anthropic after processing) |
| VentraIP | Web hosting | All Platform data (stored on Australian servers) |
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your data is stored on servers located in Australia, managed by our hosting provider VentraIP.
We implement reasonable security measures including:
No system is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
We retain your data for as long as your account is active or as needed to provide the Platform services. When an account is deleted, we anonymise the account (removing email and credentials) but may retain business data in anonymised form for compliance and reporting purposes.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, contact us using the details in Section 9.
If your account was created by a Partner (such as an accelerator, fund, or company secretary), that Partner may have access to your company data within the Platform. Partners are bound by their own obligations to protect your information and use it only for the purposes of providing their services to you.
The Platform uses session cookies to maintain your login state and preferences. These are essential for Platform functionality and cannot be disabled. We do not use third-party advertising or tracking cookies.
We may update this Privacy Policy from time to time. We will notify you of material changes via the Platform or email. The updated policy will be effective from the date posted.
For privacy-related questions, access requests, or complaints, contact us at:
Privacy Officer
Anthony Owen trading as CatenaHQ
ABN 30 519 768 584
Email: anthony@catenahq.com.au
Phone: +61 497 975 000
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Advisory Enquiry Data: When you submit an advisory services enquiry, we collect your name, email, phone, company details, sector, stage, location, services of interest, raise target, timeline, and message. This data is used to assess your enquiry and respond appropriately.
Contact Form Data: When you submit a contact form, we collect your name, email, phone, subject, and message. This is used to respond to your enquiry.
AI Support Chat: When you use the website support chat, your questions are processed by our AI assistant. Chat transcripts are not stored permanently.