Data Deletion

The key points. You can disconnect a social account from CatenaHQ at any time. Disconnecting deletes the access token we hold for it. You can also ask us to delete your posts, media and connections, or your whole account. We act on a verified request within 30 days. CatenaHQ never holds your social media password.

Last updated 24 October 2026

1. What we hold when you connect a social account

When you connect a Facebook Page, Instagram, Threads or LinkedIn account, you log in on that platform's own page and approve the permissions. We do not see or store your password. CatenaHQ stores:

an access token for the account, held in encrypted form, and the expiry date of that token;
the name and platform identifier of the account or Page you chose, and the permissions you approved;
the posts you create in CatenaHQ: text, links, images and video, the scheduled time, and the result of each send, including any error message the platform returned;
a record of connections, posts and deletions made on your account.

Our Privacy Policy explains how we use and protect this information.

2. Disconnect a social account

Log in to CatenaHQ.
Open Social, then Connections.
Choose Disconnect next to the account.

We then revoke the token with the platform where the platform supports it, and delete our stored copy of it. Posts that were scheduled for that account are cancelled.

3. Delete posts and media

In Social, open the queue and delete any draft or scheduled post. Deleting a post removes its text, links and the media files attached to it from CatenaHQ.

4. Delete your account and all data

You can close your account from the Platform or by contacting us. Closing an account deletes its social connections, tokens, posts and media. Other account data is handled as set out in section 10 of the Privacy Policy.

5. Ask us to delete your data by email

If you cannot log in, or you want us to act for you, email support@catenahq.com.au with the subject Data deletion request and include:

the email address of your CatenaHQ account;
the name of the Facebook Page, Instagram, Threads or LinkedIn account you connected;
whether you want the connection removed, your posts and media removed, or your whole account closed.

We may ask you to confirm your identity before we act. We delete the data within 30 days of a verified request and confirm by email when it is done.

6. Remove CatenaHQ on the social platform

You can also remove CatenaHQ's access from the settings of your Facebook, Instagram, Threads or LinkedIn account, in the section that lists connected apps or permitted services. Screens differ by platform. If you remove access there, the stored token stops working and the connection shows as revoked in CatenaHQ. Use the steps in section 2 or section 5 to delete the stored copy.

7. What is kept, and what we cannot delete

A post that CatenaHQ has already sent stays on the social platform. To remove it, delete it on that platform.
Billing records, records of acceptance of our Terms, and audit records of connections and deletions are kept for as long as the law requires or allows.

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8. Contact

CatenaHQ (Anthony Owen trading as CatenaHQ, ABN 30 519 768 584)
Email: support@catenahq.com.au
Brisbane, Queensland, Australia

CatenaHQ provides software. It does not give legal, financial, tax or investment advice.